Welcome to The Glow Pack. We are committed to providing a smooth, reliable, and convenient shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our website.

Order Processing

Orders are generally processed after payment has been successfully received and the order has been confirmed.

Please allow reasonable processing time before your order is dispatched. Processing times may vary depending on product availability, order volume, weekends, holidays, or other circumstances.

The Glow Pack reserves the right to delay processing where additional information or verification is required.

Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review your:

• Full name

• Shipping address

• City and postal code

• Phone number

• Other required delivery information

The Glow Pack is not responsible for delays, failed deliveries, returned packages, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

Shipping Methods

Available shipping methods and applicable shipping charges will be displayed during the checkout process where available.

Shipping options may vary depending on the customer’s location, order size, product availability, and carrier availability.

Delivery Times

Estimated delivery times may vary depending on the destination, shipping method, carrier, customs processing, weather conditions, holidays, and other factors outside our reasonable control.

Any delivery timeframe provided by The Glow Pack is an estimate and is not guaranteed unless expressly stated otherwise.

Tracking Information

Where tracking is available, tracking information may be provided after the order has been shipped.

Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the package when required.

Tracking information may take some time to become active after an order has been dispatched.

Shipping Delays

The Glow Pack is not responsible for delays caused by circumstances beyond our reasonable control.

These circumstances may include:

• Carrier delays

• Severe weather

• Natural disasters

• Holidays or peak shipping periods

• Customs processing

• Incorrect shipping information

• Transportation disruptions

• Other unforeseen circumstances

If your shipment is delayed, we will make reasonable efforts to assist with available tracking or carrier information.

Lost or Undelivered Packages

If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, building management, or the applicable delivery carrier.

If the package remains missing, please contact The Glow Pack so we can assist with investigating the delivery issue where possible.

The Glow Pack is not responsible for packages delivered to an incorrect address due to inaccurate information provided by the customer.

Damaged Packages

Customers should inspect packages promptly upon delivery.

If your package arrives damaged, please contact The Glow Pack as soon as possible and provide:

• Your order number

• Photos of the damaged package

• Photos of the product

• A description of the damage

We will review the information and determine the appropriate resolution in accordance with our Return Policy.

Incorrect or Missing Items

If you receive an incorrect product or an item appears to be missing from your order, please contact The Glow Pack as soon as possible.

Please provide your order number and relevant photographs or information so that we can review the issue.

Any approved replacement or refund will be handled in accordance with our applicable return and refund policies.

International Shipping

International orders may be subject to customs requirements, import regulations, taxes, duties, or other charges imposed by the destination country.

Customers are responsible for understanding and complying with applicable laws and regulations governing the importation and receipt of products in their jurisdiction.

The Glow Pack is not responsible for delays, seizures, additional charges, or delivery restrictions resulting from customs or local regulatory requirements.

Shipping Charges

Applicable shipping charges will be displayed during checkout where available.

Shipping costs may vary depending on the destination, shipping method, order size, and carrier.

Any additional charges imposed by customs, taxes, duties, or third-party carriers may be the responsibility of the customer where applicable.

Order Changes

If you need to change your shipping address or other order information, please contact The Glow Pack as soon as possible after placing your order.

We cannot guarantee that changes can be made once an order has been processed or shipped.

Order Cancellation

Cancellation requests should be submitted as soon as possible after an order is placed.

Orders may only be cancelled before they have been processed for shipment. Once an order has been processed or shipped, cancellation may no longer be possible.

Any approved cancellation or refund will be handled in accordance with our Return & Refund Policy.

Policy Changes

The Glow Pack reserves the right to modify, update, or revise this Shipping Policy at any time.

Changes become effective when the updated Shipping Policy is published on this website. Customers are encouraged to review this page periodically for the most current version.

Contact Us

If you have questions regarding shipping, delivery, tracking, damaged packages, or an issue with your order, please contact the The Glow Pack customer support team.

Email: theglowpack@gmail.com