Welcome to The Glow Pack. This Return & Refund Policy explains the conditions under which returns, replacements, refunds, and order cancellations may be accepted for products purchased through our website. By placing an order with The Glow Pack, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

Returns & Refunds

Due to the nature of our products, returns, replacements, and refunds are subject to the conditions outlined below. The Glow Pack reserves the right to review each request individually and determine the appropriate resolution.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect product, please contact The Glow Pack as soon as possible after delivery.

To help us review your request, you may be required to provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

• Any additional information reasonably requested by our support team

After reviewing the issue, The Glow Pack may offer a replacement, refund, store credit, or another appropriate resolution.

Reporting Timeframe

Any damaged, defective, or incorrect order should be reported within 7 days of delivery.

Requests submitted after this timeframe may not be eligible for a return, replacement, or refund.

Return Authorization

Products should not be returned without prior authorization from The Glow Pack.

If a return is approved, our customer support team will provide the appropriate return instructions. Unauthorized returns may be refused or may not qualify for a refund or replacement.

Product Condition

Where a return is approved, products must generally be returned in their original condition and packaging.

Products that have been opened, used, altered, damaged through customer handling, or otherwise do not meet the applicable return requirements may not be eligible for a refund or replacement.

Non-Returnable Products

Certain products may not be eligible for return or refund due to their specialized nature, handling requirements, condition, or applicable laws and regulations.

The Glow Pack reserves the right to determine whether a product qualifies for return based on the circumstances of the request.

Order Cancellation

Cancellation requests should be submitted as soon as possible after an order is placed.

Orders may only be cancelled before they have been processed for shipment. Once an order has been processed or shipped, cancellation may no longer be possible.

Any approved cancellation or refund will be handled in accordance with this Return & Refund Policy.

Refunds

Once an approved return has been received and inspected, The Glow Pack will determine whether the order qualifies for a refund.

Approved refunds will generally be issued to the original payment method where possible.

Refund processing times may vary depending on the payment provider or financial institution. The Glow Pack is not responsible for delays caused by third-party payment processors.

Replacements

If a product is confirmed to be damaged, defective, or incorrect, The Glow Pack may provide a replacement where the same product is available.

If a replacement is unavailable, we may offer an alternative resolution, such as a refund or store credit, at our discretion.

Return Shipping

If the return is required because The Glow Pack sent an incorrect, damaged, or defective product, we may cover reasonable return shipping costs.

For other approved return requests, the customer may be responsible for applicable return shipping expenses.

Shipping Damage

Customers should inspect their packages promptly after delivery.

If a package appears damaged during transit, please contact The Glow Pack as soon as possible and provide photographs of the package and its contents so that we can review the issue.

Lost or Undelivered Orders

The Glow Pack is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

If an order is marked as delivered but cannot be located, customers should first check with household members, neighbors, building management, or the applicable delivery carrier.

We may assist with investigating delivery issues where appropriate.

Refund Exclusions

Refunds may not be provided where:

• The customer provided incorrect or incomplete shipping information

• The product was damaged through customer misuse or improper handling

• The product was opened or used when return eligibility requires it to remain unopened

• The return request was submitted outside the applicable timeframe

• The product was returned without prior authorization

• The issue resulted from circumstances outside the reasonable control of The Glow Pack

Policy Changes

The Glow Pack reserves the right to modify, update, or revise this Return & Refund Policy at any time.

Changes become effective when the updated policy is published on this website. Customers are encouraged to review this page periodically for the most current version.

Contact Us

If you have questions regarding returns, replacements, refunds, cancellations, or an issue with your order, please contact the The Glow Pack customer support team.

Email: theglowpack@gmail.com